Sales Policy

Ordering....

* We are flexible to our clientele.

* A 12 pair minimum or less may be ordered.

* You may choose from your own styles, colors, and sizes.

* Special size orders are available, extra charge will be applied.

Terms....

* C.O.D., cashier checks or money orders.

Cancellations....

* No cancellations will be accepted after five days of receipt of order.

Returns...

* No merchandise will be accepted prior authorization from our office.

* No credit note will be issued, we only repair or replace defective merchandise.

Shipping...

* USA shipping via UPS (ground) unless otherwise specified.

* F.O.B. /L.A.

* Please allow 1-5 weeks for delivery.

Drop Ship Program
Thank you for your interest in our drop shipment
program.  Our program is primarily designed for
sellers who do not wish to stock an inventory of or be concerned with shipping of their products. 

We drop ship the products that you order directly to
your customers.   You may have merchandise drop
shipped as often or seldom as your business warrants.

How much you charge your customers for merchandise is
irrelevant to us.  We make no contact with your
customers. Our business is with you only.

                                                     
   Shipment and Delivery

When you place an order for drop shipment, we fill the
order and ship it to the address you designate.  We
ship via Airborne Express & UPS only.  You need to
make sure you have the customers physical address as
Airborne or UPS will not deliver to P.O. Boxes. All shipments are
traceable with shipment tracking numbers from us.

Shipments to your customers are made in generic
packages.  Boxes, packing material, etc. have no
identifying marks* (other than the required return
address) indicating that the shipment was shipped from
us.

Right now most of our products on the site are available for drop shipping*

 Payment methods on drop ship order are credit card only. All drop ship sales are final. We
only replace defective items, there are no refunds.

*depending on the style that you are ordering  you do need prior verification with one of our managers.

* All our shoes are made in the USA!

For questions and comments please e-mail us at customerservice@deluxeshoes.com

Or call us at (818) 434-0370 or fax us at (818) 252-7229.

WE LOOK FORWARD TO SERVING YOU!

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